Tried FBR income tax services—am I missing something here?

Hi everyone, I recently gave fbr income tax services a try to handle my taxes myself, thinking it would be manageable. But I ended up stuck and unsure at several points, which made the whole process frustrating. Maybe I’m overlooking something, or maybe it’s just not that simple. If anyone has figured out an easier way or had a better experience, I’d really appreciate your honest and helpful suggestions.